Returns & Cancellation
These terms and conditions of sale (“Terms”) apply to all purchases of any CANCAN Furnishings products online and in-store. By placing an order with CANCAN Furnishings you are deemed to have read, agreed and accepted these Terms.
Returns
You may return your items within 5 days of delivery for:
- a flat fee of S$100.00 for the collection of your item; plus
- a re-stocking fee.
The restocking fee is S$100.00 for orders below S$500.00 (excluding delivery charges) or 10% of orders above S$500.00 (excluding delivery charges).
Delivery arrangements and charges for the return of products to us will be at your own cost. Please kindly contact us to arrange a date and time for the collection and return item(s) to our warehouse facility.
Sale items, display set pieces, and custom orders (e.g. customised size, colour and/or material) are not returnable, exchangeable or refundable.
Returns - Exclusions & Conditions
Only items in new condition can be returned. Products with scratches, stains, damages, drilling, animal fur, odours, or any other modification will not be accepted.
We reserve the right to reject a return request of a product that, in our reasonable opinion, is of unacceptable condition due to stains, odours, wear and tear, misuse, or poor maintenance and care of the product.
In the event we reject the returned product for any of the foregoing reasons, redelivery charges apply.
You will receive your refund for the returned item(s) in store credits.
Sale items, display set pieces, and custom orders (e.g. customised size, colour and/or material) are not returnable, exchangeable or refundable.
By the very nature of wood materials we use and the handmade nature of our manufacturing process, each piece of wood furniture will have varying shades and grain patterns, including knots, rings, eyes, waves, pores and stripes. In addition, mineral streaks/deposits appearing as light gray, brown or black specks, bands and waves may be visible. These should be expected within each piece and we cannot offer refunds, exchanges, reimbursements, discounts or compensation for such features.
In the case of marble, travertine or other types of stones used in our models, each piece will vary in terms of colour shade, texture and stone pattern due the naturally occurring mineral deposits. Natural stones have pits and fissures (i.e. naturally occurring lines that may resemble cracks) and colour tones variations. These should be expected within each piece and we cannot offer refunds, exchanges, reimbursements, discounts or compensation for such features.
Please contact us if you are unsure on the terms or what to expect with the above.
Cancellations
You may cancel your order within 24 hours. A full-cash refund will be issued. Please quote your order number in your cancellation email to us.
Outside of 24 hours, a cancellation fee of 15% of the total invoiced amount applies.
Kindly note that refunds can take up to 30 days to process.
Purchases of sale items, clearance items, and display set pieces are non-cancellable, non-refundable, and non-exchangeable.
Final Sale, Clearance, and Display items
Purchases of sale items, clearance items, and display set pieces are non-cancellable, non-refundable, and non-exchangeable.