Shipping & Delivery

Availability and Pre-orders

We'll deliver your order as soon as possible within 14 days if we have ready stock.

Some of our products are available on a pre-order basis. Generally, pre-orders will take approximately 8 - 12 weeks to arrive due to the current global supply chain crunch and Covid19-related movement restriction measures impacting our manufacturers and logistics partners. 

For pre-orders, we will provide you with an update on the expected arrival date as soon as our freight in enroute to Singapore. As soon as our freight has arrived, we will be in touch with you to schedule your delivery.

Delivery

For standard delivery with elevator access, a flat delivery fee of S$80 applies. If you'd like to arrange for self-collection at our warehouse, please contact us to arrange a time. 

For walk-up delivery (e.g. delivery to the second floor of your property with no elevator access), additional charges apply. Please refer to the check-out page for details.

Should you require multiple deliveries to the same or different addresses for a single order, an additional charge of S$100 per delivery will apply.

No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.

Assembly

Assembly of our products, if required, is included in all deliveries without additional charge.

Apartment security / management

Please ensure you have checked with your condo or property management to verify that our delivery staff may enter your estate during the scheduled delivery time.

In the event your condo or property management refuses to let our delivery staff enter your estate during the scheduled delivery time, an additional re-scheduling delivery fee of S$150 will apply regardless of the value of your items.

You are required to place any deposit with your estate's management for moving goods into the premises, if required.

Delivery charges do no include any elevator fitting out (e.g. padding or cardboard protection for elevator floor and/or wall panels) costs, if fitting out is required by your estate's management. Please inform us at least 5 days in advance if this is required.

Disposal

Disposal service for your existing furniture is not included in all deliveries. If you would like us to assist with disposals, please contact us at least 5 days before your scheduled delivery date for a quote.

Please note that we may decline disposal items if: (i) the item cannot fit into the lift; (ii) the item exceeds 60kg in weight; (iii) the item has mold, fungi, termites, or is deemed to be hazardous to the safety of the disposal team (e.g. the disposal item has broken glass).

Note: For customers residing in HDB estates, the town council provides disposal service for all residents. For more information, kindly contact your respective town council.  

Re-scheduling

You may reschedule your delivery date by giving us at least 5 days notice prior to the delivery date without additional charge. A re-scheduled delivery must be within 1 week of the original delivery date.

Incorrect delivery address

All unsuccessful delivery orders will be returned to our warehouse. To re-schedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a re-scheduling delivery fee of S$100.

Acceptance of delivery

You are advised to inspect the goods upon delivery. In receiving the delivery, you acknowledge that the goods are in good condition and not faulty or damaged.

Defects discovered at the point of delivery must be raised to the delivery team and the goods can be returned. Goods that have been accepted cannot be subsequently be returned on the basis of defects.

Delivery delays

We reserve the right to re-schedule the delivery with reasonable notice provided to you.

Elevator / Walk-up delivery

You must let us know if you have no elevator access (including if you are living in a landed property, conservation shophouse, or HDB mainsonette with no elevator access to the delivery location, or if the item cannot fit into the elevator).

If delivery is re-scheduled due to lack of elevator access to your delivery location (including if you are living in a landed property,conservation shophouse, or HDB mainsonette with no elevator access, or if the item cannot fit into the elevator), a re-scheduling fee of S$100 will apply.

If use of elevator is not possible (whether because of an elevator breakdown, the elevator being too small for the furniture item(s) or otherwise), a flat staircase fee of $40 per floor applies. Walk-up delivery is limited to 3 storeys/levels.

It is your responsibility to ensure that the delivery item(s) can fit into the elevator and, if applicable, the stairwell. Please be advised that long or bulky items require additional clearance at stairwell turning points. You should make the necessary measurements to ensure that your order will be able to fit in the delivery route.

For all orders to be carried more than 3 floors, and/or oversized items, please contact our customer service team. We will review all conditions before deciding to proceed with delivery. Staircase charges may vary for such orders.

We reserve the right to refuse or cancel any walk-up delivery service if it is deemed not feasible for the job to be carried out safely. In such a case, you have the option to self-carry the item. However, we will not be liable for damages incurred. 

Storage fees

We provide 4 weeks of free storage for your order at our warehouse, starting from the date of your purchase (for in-stock items) and from the date your order is ready for delivery (for pre-orders and custom orders). Should you require additional storage after 4 weeks, an additional fee of 10% of the value of the item per month applies.
To request for extended storage, please contact us via email.