Shipping, Delivery & Storage

These terms and conditions of sale (“Terms”) apply to all purchases of any CANCAN Furnishings products online and in-store. By placing an order with CANCAN Furnishings you are deemed to have read, agreed and accepted these Terms.

Availability and Pre-orders

We'll deliver your order as soon as possible within 7 days if we have ready stock available.

Some of our products are available on a pre-order basis. Generally, pre-orders will take approximately 8 - 12 weeks to arrive. This approximate lead time may be impacted by sea conditions, customs inspections, and other factors impacting our manufacturing processes (including the availability of raw materials) and our shipping and logistics partners. In addition, there could be pandemic-related movement restriction imposed by authorities locally or around the world. Any of these factors may result in a longer than expected lead time. Kindly note that there will be no refunds or compensation for any such delays. We apologise for any inconvenience that may be caused by such potential delays, and appreciate your understanding and kind support.

For pre-orders, we will provide you with an update on the expected arrival date as soon as our freight in enroute to Singapore for delivery to you. As soon as our freight has arrived, we will be in touch with you to schedule your delivery. If you'd like to find out more about the estimated arrival date for your order, please feel free to reach out to us and we will be happy to share an update with you.


For standard delivery with elevator access, a flat delivery fee of S$90.00 per location applies (no walk-up requirement).

For walk-up delivery (e.g. delivery to the second floor of your property with no elevator access), additional charges apply. Please refer to the check-out page for details, or speak to us to find out more. We may require you to send us photos of the delivery location's access route in order to provide you with an accurate delivery fee.

Should you require multiple deliveries to the same or different addresses, an additional charge of S$90.00 per trip per location will apply.

No specific time of delivery can be provided as our delivery team will be fulfilling multiple deliveries daily. A time frame will be advised but cannot be guaranteed.

Please let us know if your delivery location has any delivery restrictions (e.g. no deliveries will be permitted by your building's security guards during or after a certain time). In the event our delivery team cannot enter the premises due to such restrictions, additional delivery charges for the subsequent delivery attempt will apply. 


Only the following products are eligible for self-collection from our showroom or warehouse:

  1. display pieces located in our showroom;
  2. any other products which we may decide in our sole discretion.

For health and safety reasons, our retail team and staff are unable to assist you in loading the products into your vehicle. You would have to make your own arrangements to do so.

Self-collection is not available for heavy, fragile and/or bulky items such as dining tables, marble coffee tables or sofas. 


Assembly of our products, if required, is included in all deliveries without additional charge.

If you opt to have the items delivered without assembly and would like us to return another time or date to assemble the products, an additional fee of S$90.00 per trip will apply. 

Apartment security / management

Please ensure you have checked with your condo or property management to verify that our delivery staff may enter your estate during the scheduled delivery time.

In the event your condo or property management refuses to let our delivery staff enter your estate during the scheduled delivery time, an additional re-scheduling delivery fee of S$150.00 will apply regardless of the value of your items.

You are required to place any deposit with your estate's management for moving goods into the premises, if required.

Delivery charges do no include any elevator fitting out (e.g. padding or cardboard protection for elevator floor and/or wall panels) costs, if fitting out is required by your estate's management. Please inform us at least 5 days in advance if this is required.


Disposal service for your existing furniture is not included in all deliveries. If you would like us to assist with disposals, please contact us at least 5 days before your scheduled delivery date for a quote.

Please note that we may decline disposal items if: (i) the item cannot fit into the lift; (ii) the item exceeds 60kg in weight; (iii) the item has mold, fungi, termites, or is deemed to be hazardous to the safety of the disposal team (e.g. the disposal item has broken glass).

Note: For customers residing in HDB estates, the town council provides disposal service for all residents. For more information, kindly contact your respective town council.  


You may reschedule your delivery date by giving us at least 3 days notice prior to the delivery date without additional charge. A re-scheduled delivery must be within 1 week of the original delivery date.

Incorrect delivery address

All unsuccessful delivery orders will be returned to our warehouse. To re-schedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a re-scheduling delivery fee of S$150.00.

Acceptance of delivery

You are advised to inspect the goods upon delivery. In receiving the delivery, you acknowledge that the goods are in good condition and not faulty or damaged.

Defects discovered at the point of delivery must be raised to the delivery team and the goods can be returned. Goods that have been accepted cannot be subsequently be returned on the basis of defects.

In the event you arrange for a third party (such as your contractor, interior designer, neighbour or domestic helper) to accept your order on your behalf, you agree that we can rely on such person’s instructions as if such instructions were your own.

Delivery delays

We reserve the right to re-schedule the delivery with reasonable notice provided to you.

Elevator / Walk-up delivery

You must let us know if you have no elevator access (including if you are living in a landed property, conservation shophouse, or HDB mainsonette with no elevator access to the delivery location, or if the item cannot fit into the elevator).

If delivery is re-scheduled due to lack of elevator access to your delivery location (including if you are living in a landed property, conservation shophouse, or HDB mainsonette with no elevator access, or if the item cannot fit into the elevator), a re-scheduling fee of S$150.00 will apply.

If use of elevator is not possible (whether because of an elevator breakdown, the elevator being too small for the furniture item(s) or otherwise), a flat staircase fee of S$40.00 per floor applies. Walk-up delivery is limited to 3 storeys/levels.

It is your responsibility to ensure that the delivery item(s) can fit into the elevator and, if applicable, the stairwell. Please be advised that long or bulky items require additional clearance at stairwell turning points. You should make the necessary measurements to ensure that your order will be able to fit in the delivery route.

For all orders to be carried more than 3 floors, and/or oversized items, please contact our customer service team. We will review all conditions before deciding to proceed with delivery. Staircase charges may vary for such orders.

We reserve the right to refuse or cancel any walk-up delivery service if it is deemed not feasible for the job to be carried out safely. In such a case, you have the option to self-carry the item. However, we will not be liable for damages incurred. 

Storage fees and conditions

We provide 4 weeks of free storage for your order at our warehouse, starting from the date of your purchase (for in-stock items) and from the date your order is ready for delivery (for pre-orders and custom orders).

Should you require additional storage after 4 weeks, a storage service fee of S$80.00 per week or part thereof applies regardless of the size of your order.

To request for extended storage, please contact us for availability and a non-obligatory quote.

We do not recommend storage for extended periods due to Singapore's humid weather conditions. Furniture kept in storage for extended periods are susceptible to damage and mold, particularly wood, leather and PU materials. We accept and assume no responsibility should you decide to store your order with us, whether during or beyond the 4-week complimentary period. You are advised to consider alternative storage options if you are unable to take delivery of your order.