Warranty

Thank you for shopping with CANCAN! We are delighted to be part of your home furnishing journey!

Below is information about our warranty programme. Please feel free to reach out to us if you have any questions and we will be happy to assist.

What our warranty covers

For products purchased prior to 21 July 2025, we offer a 12-month limited warranty for all products on manufacturing faults and defects. 

For products purchased from 21 July 2025, the warranty coverage period for manufacturing faults and defects is as follows:

• Travertine and marble dining tables: 5 years
• Travertine and marble coffee/side tables: 5 years
• Travertine and marble dining tables with wood frame/legs: 5 years for the travertine/marble top; 2 years for the wood frame/legs
• Ceramic dining tables with wood frame/legs: 5 years for the ceramic table top; 2 years for the wood frame/legs
• Steel frame dining tables: 10 years for the steel frame
• Wood dining tables, wood coffee tables, dining chairs, and bar stools: 2 years
• Sofas, including recliner sofas: 2 years 
• Lounge chairs: 2 years
• TV consoles, bookshelves, sideboards: 2 years
• Bed frames: 3 years
• Mattresses: 10 years
• Outdoor furniture: 2 years
• All other items (e.g. lamps, rugs, folding screens): 1 year

Products excluded from our warranty

The following categories of products are excluded from warranty coverage:

• Display set items, clearance items, and final sale items.
• Items not purchased directly from us.

What our warranty does not cover

Our warranty does not cover:

• Wear and tear caused by climate conditions or regular day-to-day usage (e.g. fabric abrasion, fabric or carpet shedding, scratches, dents, watermarks and food stains).
• Mold, mildew, or fungal growth. Kindly be advised that these symptoms are caused by environmental factors such as excessive humidity, water damage, prolonged exposure to moisture, or inadequate ventilation.
• Fabric piling, and softening or loss of resilience of cushions over time. Kindly be advised that this is normal from regular usage and is not considered a defect, particularly for products that contain down feathers in the cushioning. Certain sofas and lounge chairs feature down feather padding within the seat the back cushions to deliver a sumptuous and enveloping seating experience. Kindly be advised that due to normal compression and redistribution of the feathers, these cushions may gradually flatten or take on an uneven, lumpy appearance. This reflects the natural characteristics of down filling - akin to quality down pillows or jackets - and does not indicate a manufacturing fault or defect.
• Shedding, fold marks and creases in carpets. These will resolve with usage and vacuuming over time.
• Damage caused by rough handling or improper use of the item (e.g. sitting or standing on a coffee table or dining table, dropping heavy objects such as candles holders and cutlery onto a travertine table, placing hot objects onto tables, or using indoor furniture outdoors).
• Damage caused by overloading weight capacities (e.g. on beds, bookshelves, TV consoles or chairs).
• Standing, jumping, or sitting on items not designed for such use (e.g. armrests, TV consoles, or table tops).
• Damage relating to dragging furniture which causes stress or breakage at joints.
• Change in colour (fading or darkening) as a result of weather conditions such as sunlight and moisture.
• Natural aging processes (e.g., wood oxidation, darkening of leather, patina development on wood or leather).
• Damage caused by pets such as scratch marks, tears and stains.
• Damage caused by using detergents, bleaches, alcohol-based solvents, abrasives or other harsh cleaning agents or equipment.
• Damage caused by external parties such as upholstery and carpet cleaning services providers (e.g. drycleaners and doorstep steam cleaning services providers).
• Fabric or leather creases and folds, as well as occasional loose feathers and threads, from normal day-to-day usage. 
• Zipper breakage due to excessive force or pressure applied when removing or re-inserting cushions inserts.
• Movement of wood and timber products which occur naturally, for example, twisting, warpage, bending or splitting due to humidity. You are advised to refer to “Material Information, Care & Maintenance” for information about the nature of wood and how to care for them.

Most of our furniture is made from natural materials like cotton, linen, rattan and wood, which will weather and age with time (seen in the form of natural patina or darkening of the material). To enhance the longevity of our pieces, use them indoors or in sheltered outdoor areas only, away from direct sunlight and damp weather conditions.

Marble, travertine, ceramic and terrazzo furniture:

• Natural variation in colour, grain patterns and textures and natural features occurring in marble, travertine, ceramic and terrazzo are not considered defects.
• Every piece of natural stone will vary in terms of colour shade, texture and stone pattern due the naturally occurring mineral deposits. As with all natural stones, travertine, marble and terrazzo have pits and fissures (i.e. naturally occurring lines that may resemble cracks) as well as texture and colour tones variations. In addition, the texture, grain pattern and colour tone of a table top will not be the same as those for the base/legs. These are not considered faults or defects. These features should be expected within each piece and we cannot offer refunds, reimbursements, discounts or compensation for them. 

Wood furniture:

• Natural variation in colour, grain patterns and textures and natural features occurring in wood are not considered defects.
• There will be varying shades and grain patterns in natural wood, including knots, rings, eyes, waves, pores and stripes. In addition, mineral streaks/deposits appearing as light gray, brown or black specks, bands and waves may be visible. Such organic colour variations and grain patterns may be more visible in light coloured wood compared to wood that is stained a darker tone. Patina will develop on natural wood within the first weeks of use. These are not considered faults or defects. These features should be expected within each piece and we cannot offer refunds, reimbursements, discounts or compensation for them. 
• Wood is a hygroscopic material and will continuously react to changes in its environment by absorbing/releasing moisture. Wood shrinks as its moisture content decreases and swells as its moisture content increases. This movement can result in the wood warping, shakes opening/closing and joint separation. This movement is natural and is not considered a defect. The rate at which wood absorbs moisture in the air is influenced by temperature along with the air humidity. For example, heat in a dry area or air conditioning may cause moisture to be released and can cause the wood to dry in an uneven manner. Similarly, the wood may absorb moisture in humid environments and cause the wood to expand in an uneven manner. All wood species can react to exposure to (UV) sunlight, changes in temperature and air humidity. We cannot be held responsible for changes in the wood due to environmental factors, once delivery has been received. These are not considered faults or defects. These features should be expected within each piece and we cannot offer refunds, reimbursements, discounts or compensation for them. 

When is the warranty void

Warranty is void if the product is disassembled, modified, repaired or refurbished by the customer or any other party other than us or our authorised agents.

Size tolerance

Our products are handcrafted. Therefore, product size may vary +/-2% from what is stated in price lists, websites and similar documents. 

Other information you should read

You are advised to refer to “Material Information, Care & Maintenance” for information about the nature of wood, travertine, marble, terrazzo furniture and how to care for them. If you require any clarification or further assistance, please contact us at hello@cancanfurnishings.com.