Frequent Questions

We'll deliver your order as soon as possible within 4 - 7 days if we have ready stock available.

Some of our products are available on a pre-order basis. Generally, pre-orders will take approximately 8 - 12 weeks to arrive, depending on the particular piece. This approximate lead time may be impacted by sea conditions, customs inspections, and other factors impacting our manufacturing processes (including the availability of raw materials) and our shipping and logistics partners. In addition, there could be pandemic-related movement restriction imposed by authorities locally or around the world. Any of these factors may result in a longer than expected lead time. Kindly note that there will be no refunds or compensation for any such delays. We apologise for any inconvenience that may be caused by such potential delays, and appreciate your understanding and kind support.

For pre-orders, we will provide you with an update on the expected arrival date as soon as our freight in enroute to Singapore for delivery to you. As soon as our freight has arrived, we will be in touch with you to schedule your delivery. If you'd like to find out more about the estimated arrival date for your order, please feel free to reach out to us and we will be happy to share an update with you.

For standard delivery with elevator access, a flat delivery fee of S$90.00 per location per trip applies (no staircase carriage requirement).

Our delivery timing window is between 10:00am to 6:00pm. Additional charges apply if you require delivery outside of these normal operating hours.

For walk-up delivery (e.g. delivery to the second floor of your property with no elevator access), additional charges apply. Please speak to us to find out more. We may require you to send us photos of the delivery location's access route in order to provide you with an accurate delivery fee.

Should you require multiple deliveries to the same or different addresses, an additional charge of S$90.00 per trip per location will apply (no staircase carriage requirement).

No specific time of delivery can be provided as our delivery team will be fulfilling multiple deliveries daily. A time frame will be advised but cannot be guaranteed.

Please let us know if your delivery location has any delivery restrictions (e.g. no deliveries will be permitted by your building's security guards during or after a certain time). In the event our delivery team cannot enter the premises due to such restrictions, additional delivery charges for the subsequent delivery attempt will apply.

Only the following products are eligible for self-collection from our showroom or warehouse:

- display pieces located in our showroom;
- any other products which we may decide in our sole discretion.

For health and safety reasons, our retail team and staff are unable to assist you in loading the products into your vehicle. You would have to make your own arrangements to do so.

Assembly and installation of our products, if required, is included in all deliveries without additional charge.

If you opt to have the items delivered without assembly and would like us to return another time or date to assemble the products, an additional fee of S$90.00 per trip will apply.

Please ensure you have checked with your property management personnel to verify that our delivery staff may enter your estate during the scheduled delivery time.

In the event your property management personnel refuses to let our delivery staff enter the property during the scheduled delivery time, an additional re-scheduling delivery fee of S$150.00 will apply regardless of the value of your items.

You are required to place any deposit with your estate's management for moving goods into the premises, if required.

Delivery charges do no include any elevator fitting out (e.g. padding or cardboard protection for elevator floor and/or wall panels) costs, if fitting out is required by your estate's management. Please inform us at least 5 days in advance if this is required.

Disposal service for your existing furniture is not included in all deliveries. If you would like us to assist with disposals, please contact us at least 5 days before your scheduled delivery date for a quote.

Please note that we may decline disposal items if: (i) the item cannot fit into the lift; (ii) the item exceeds 60kg in weight; (iii) the item has mold, fungi, termites, or is deemed to be hazardous to the safety of the disposal team (e.g. the disposal item has broken glass).

Note: For customers residing in HDB estates, the town council provides disposal service for all residents. For more information, kindly contact your respective town council.

You may reschedule your delivery date by giving us at least 3 days notice prior to the delivery date without additional charge.

All unsuccessful delivery orders will be returned to our warehouse. To re-schedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a re-scheduling delivery fee of S$150.00.

You are advised to check that your delivery address is accurate. For instance, errors may arise from you providing us with an old address, or the billing address which is different from your delivery address.

You are advised to inspect the goods upon delivery. In receiving the delivery, you acknowledge that the goods are in good condition and not faulty or damaged.

Defects discovered at the point of delivery must be raised to the delivery team and the goods can be returned. Goods that have been accepted cannot be subsequently be returned on the basis of defects.

In the event you arrange for a third party (such as your contractor, interior designer, neighbour or domestic helper) to accept your order on your behalf, you agree that we can rely on such person’s instructions as if such instructions were your own.

We reserve the right to re-schedule the delivery with reasonable notice provided to you. This may arise in the case of unforeseen circumstances such as vehicle breakdowns.

You must let us know if you have no elevator access (including if you are living in a landed property, conservation shophouse, or HDB mainsonette with no elevator access to the delivery location, or if the item cannot fit into the elevator.

If delivery is re-scheduled due to lack of elevator access to your delivery location (including if you are living in a landed property, conservation shophouse, or HDB mainsonette with no elevator access, or if the item cannot fit into the elevator), a re-scheduling fee of S$150.00 will apply.

If use of elevator is not possible (whether because of an elevator breakdown, the elevator being too small for the furniture item(s) or otherwise), a flat staircase fee of S$40.00 per floor applies. Walk-up delivery is limited to 3 storeys/levels.

It is your responsibility to ensure that the delivery item(s) can fit into the elevator and, if applicable, the stairwell. Please be advised that long or bulky items require additional clearance at stairwell turning points. You should make the necessary measurements to ensure that your order will be able to fit in the delivery route.

For all orders to be carried more than 3 floors, and/or oversized items, please contact our customer service team. We will review all conditions before deciding to proceed with delivery. Staircase charges may vary for such orders.

We reserve the right to refuse or cancel any walk-up delivery service if it is deemed not feasible for the job to be carried out safely. In such a case, you have the option to self-carry the item. However, we will not be liable for damages incurred.

We provide 4 weeks of free storage for your order at our warehouse, starting from the date of your purchase (for in-stock items) and from the date your order is ready for delivery (for pre-orders).

Should you require additional storage after 4 weeks, a storage service fee of S$80.00 per week or part thereof applies regardless of the size of your order. This paid storage service is subject to a maximum of 4 weeks.

To request for extended storage, please contact us for availability and a non-obligatory quote.

We do not recommend storage for extended periods due to Singapore's humid weather conditions. Furniture kept in storage for extended periods are susceptible to damage and mold, particularly wood, leather and PU materials. We accept and assume no responsibility should you decide to store your order with us, whether during or beyond the 4-week complimentary period.

You are advised to consider alternative storage options if you are unable to take delivery of your order.

You may return your items within 5 days of delivery for:

1. a flat fee of S$150.00 for the collection of your item; plus
2. a re-stocking fee.

The restocking fee is S$150.00 for orders below S$500.00 (excluding delivery charges) or 10% of orders above S$500.00 (excluding delivery charges).

Delivery arrangements and costs for the return of products to us will be at your own cost. Please kindly contact us to arrange a date and time for the collection and return item(s) to our warehouse facility.

Sale items, display set pieces, and custom orders (e.g. customised size, colour and/or material) are not returnable, exchangeable or refundable.

Only items in new condition can be returned. Products with scratches, stains, damages, drilling, animal fur, odours, or any other modification or signs of use will not be accepted.

We reserve the right to reject a return request of a product that, in our reasonable opinion, is of unacceptable condition due to stains, odours, wear and tear, misuse, or poor maintenance and care of the product. Items that have been modified or used will not be accepted.

In the event we reject the returned product for any of the foregoing reasons, redelivery charges apply.

You will receive your refund for the returned item(s) in store credits.

Sale items, display set pieces, and custom orders (e.g. customised size, colour and/or material) are not returnable, exchangeable or refundable.

By the very nature of wood materials we use and the handmade nature of our manufacturing process, each piece of wood furniture will have varying shades and grain patterns, including knots, rings, eyes, waves, pores and stripes. In addition, mineral streaks/deposits appearing as light gray, brown or black specks, bands and waves may be visible. These should be expected within each piece and we cannot offer refunds, exchanges, reimbursements, discounts or compensation for such features.

In the case of marble, travertine or other types of stones used in our models, each piece will vary in terms of colour shade, texture and stone pattern due the naturally occurring mineral deposits. Natural stones have pits and fissures (i.e. naturally occurring lines that may resemble cracks) and colour tones variations. These should be expected within each piece and we cannot offer refunds, exchanges, reimbursements, discounts or compensation for such features.

Please contact us if you are unsure on the terms or what to expect with the above.

You may cancel your order within 24 hours. A full-cash refund will be issued. Please quote your order number in your cancellation email to us.

Outside of 24 hours, a cancellation fee of 50% of the total invoiced amount applies.

Kindly note that refunds can take up to 30 days to process.

Purchases of sale items, clearance items, and display set pieces are non-cancellable, non-refundable, and non-exchangeable.

Purchases of sale items, clearance items, and display set pieces are non-cancellable, non-refundable, and non-exchangeable. These items are sold in as-is condition and you are advised to inspect them prior to placing an order.

Items marked as "Final Sale", "Clearance Sale" or "Clearance" online and display set pieces are excluded from product warranties, and are not returnable, exchangeable or refundable.

Showroom display pieces may be blemishes and are sold on an 'as-is' basis. Product images shown online are for illustration only.

Should you wish to arrange for a viewing of a sale piece or a display set piece before making a purchase, please feel free to contact us or visit our showroom during our opening hours.

You should inspect all products that are marked as "Final Sale", "Clearance Sale" or "Clearance", and display set pieces, prior to purchase. In purchasing such pieces, you accept any blemishes, defects and minor damage to those products. All such pieces are not excluded from our warranty.

Showroom display pieces must be delivered within 4 weeks of order.

Product prices and availability are subject to changes without prior notice.

Please refer to our warranty coverage page for details.

We accept payments via Visa, MasterCard, Amex, PayNow, direct local bank transfers, cheque and cash.

Payment can be made in-store or online. If preferred, an online payment link can be shared with you via text or email.

Payments can be made in two halves for orders above S$10,000.00: 50% to confirm your order, and the balance 50% prior to delivery of your order.

Full payment is required for orders below S$10,000.